LGBTQ+ healthcare osteopathy west auckland

Administrator Role | Massey | West Auckland

The Opportunity

Top Notch Bodyworks is seeking an Administrator to join their tight knit team. The role will be supporting the Top Notch Bodywork team of practitioners and their clients.

Start date is mid-late August 2022. 
Mon- Friday 9-5 (or 8-4) and is based in Massey, West Auckland.

Renumeration $25/hr + internal benefits.

This is a full-time position, providing administrative support to the clinical team with patient bookings, coordinating patient appointments, managing office supplies, processing ACC and Southern Cross payments, and basic financial administration.  

For more detailed information, please refer to the Position Description below.

About The Team

Top Notch Bodyworks is a multidisciplinary clinic that offers natural healthcare provided by our osteopaths and massage therapists. We help people who have ongoing pain, injuries, rehabilitation and their wellbeing goals. Top Notch Bodyworks employs 12 highly qualified professional healthcare practitioners who proudly serve Parnell and West Auckland region for over 10 years. 

About You

This role will suit someone who has experience as an administrator in the healthcare setting (ideally) and enjoys working in a collaborative environment as our team works face to face within our clinics. 

Important Skills

You will have:

  • Excellent customer service skills with a strong desire to provide our patients with the best quality experience of our services.
  • Able to empathise and work compassionately with people from various cultures.
  • Attention to detail, common-sense and ability to problem solve.
  • Strong organisational skills, with the ability to prioritise work and take a proactive approach in managing your time and workload.
  • Capability to work independently as well as within the team.
  • Strong communication and critical thinking skills with the ability to challenge and question the ‘status quo’ and contribute to process improvement.
  • Experience with Xero and Clinko software systems is preferable.
  • Your own car; as you must be able to lift and carry up to 10kg laundry bags for drop off/pick up in the local area.

Position Description

Your role would include:


  • Answering phone calls, coordinating bookings – no-show invoices, rescheduling.
  • Aim to convert all enquiries to necessary bookings.
  • Ability to explain the services we provide.
  • Management of patient files and claims.
  • Process payments using Cliniko and Insurance.
  • Processing and managing ACC through Submitkit.
  • Cleaning tasks – this is a huge part during COVID-19.


  • Reconciling bank feeds though Xero.
  • Laundry drop off/pick up – this is why you must have a full drivers license and own transport.
  • Work with management with marketing initiatives/mailer lite and social media.
  • Prepare monthly reports.
  • Ordering supplies.


  • Duty phone weekends/overnight

How To Apply

Applications must be submitted via email to Anj and Dan Young – by the closing date of 31 July 2022 to be considered.

Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.


Please reach out to Anj Young via for a confidential conversation. Please note we are happy to answer your questions but we do not accept applications by phone or dropping into the clinics.