WHAT WE'RE DOING TO KEEP YOU SAFE

Covid-19 

A word from Anj our Clinical Director

To our clients,

Amid the current outbreak of covid-19, we will endeavour to keep you updated on what we're doing to prioritise your health and safety while visiting our clinics under Level 2.

We are being guided by information from the Ministry of Health, Osteopathic Council of New Zealand and Massage New Zealand and as circumstances continue to develop, we will continue to update our policies and you.

WHAT WE ARE DOING:

• Online clinic appointments  - we are offering evidence based video or phone calls with an osteopath if you are still unable to come in. Where we can interview, examine, diagnose and educate to provide home based rehabilitation, as well as fitness programmes for your needs.
• Distancing - our therapists and admin practice physical distancing.
• Hand hygiene - we continue to practice excellent hand hygiene. 
• Cleaning measures - we continue to thoroughly clean our clinic and consultation rooms between appointments and throughout the day. Beds are stripped with beds wiped down with sanitiser between each client, as well as all high touch surfaces and where your personal belongings have been.
• Sickness - as usual, staff will not be coming to work if we are unwell. 
• Waiting room - for now, we have removed magazines and other information from the waiting areas to reduce handling.
• Declaration - we have included a declaration to be completed when you book online. We ask that new and returning clients answer to complete these for us to assess potential risks to our other clients and staff.
• Staff leave - we are supporting our team with leave if they have been impacted with self-isolation requirements
• Elderly - we will be calling all elderly clients to ensure they have everything they need. 

WE ASK THAT:

• You wash/sanitise your hands upon entry to the clinic
• Our clients who are 70 years of age, immunocompromised, or have certain pre-existing conditions, postpone your appointments until the level reduces and you can also book an online consultation if you need help. 
• Postpone your appointments with us if you or people in close contact with you have recently returned from overseas. 
• Postpone your appointment if you are unwell. 

IMPORTANT: We appreciate this may be a stressful time for you and your family and appreciate your continued custom. If any of our clients feel isolated or increased stress and don't feel comfortable making an appointment to see us, please do get in touch. We will do everything possible to provide advice and remote care during these uncertain times.


For COVID-19 health advice and information, contact the Healthline team (for free) on 0800 358 5453

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Please note - in addition to this video we also will be sanitising all high contact areas, including where you have placed your personal belongings. 

I can't come to the clinic, do you do remote sessions?

Yes, we are able to do online consultations with our Osteopaths. You can find more details here

Are you a Southern Cross Healthcare provider?

Yes, we have massage and osteopathy services available with approved senior therapists. You can find more details here

What happens if I am sick?

Emergencies can and do happen, people get sick, and we consider these but do ask that as a courtesy, you let us know if you cannot make your appointment ASAP. Please text 021 1818380 if you wish to change your appointment within 12 hours of your scheduled time.

I arrived at my appointment, and the doors were locked. Where is everyone?

At times, especially during the evenings, the door may be locked when you arrive for safety and security reasons for both you and your therapist. If you're concerned or think we may have forgotten you, please call us on 09 2128753 or send a text to 021 1818380. Your understanding and patience are much appreciated, and we hope this makes you feel safer during your visit to Top Notch Bodyworks.

What happens if the therapist I'm booked with is sick?

If your therapist is sick, we will contact you and offer the option to rebook with another therapist or on another date. We will always try to keep you with your usual therapist but give you the choice.

How can I book an appointment?

There are lots of way's to book with us. Our preference is to book online. You can also DM or call us on 09 2128753

Can you have a session for a specific area or are they full body massages?

If there is a specific area you need to have treatment on, we will focus on that, but it depends on what you want and need. Sometimes treatment can be necessary for an area that differs to where the pain is presenting. During our initial consultation process, we discuss the best treatment plans for you before we start.

What types of massage services do you offer?

You can read more about the services we offer here.

I've had a Thai massage and hot stone massage. How do your services differ?

Our massage therapists are qualified in Swedish massage techniques. This differs from Thai massage and doesn't use props used in massage such as hot stone massage.

Do I need to undress for your massage sessions?

Yes, you do undress, but only on the necessary body parts.  We will always ask first.

Do I need to undress for osteopathy sessions?

We would always ask what level of comfort people are happy with. Treatment can take place while you are fully clothed; however, we have a holistic approach to sessions. Consults can involve checking moles, scars, bumps and lumps. Having access to assess the curvature of the spine visually is also helpful, but not necessary.

What does pregnancy massage include?

Pregnancy massage will typically involve the neck, shoulders, arms, torso and lower legs in a side-lying position. Your feet will be included at the end if requested.

Do you do deep tissue massage?

Yes

Are there couples massages available?

We don't offer couples massage in the same room, but we can do two massages at the same time in separate rooms depending on when the therapists are available.

Can massage help with migraines?

An osteopath and our senior massage therapists can help identify some of the potential triggers that could be causing migraines.

I don't have a regular massage therapist. How do I know who to choose?

If you don't have a regular massage therapist or osteopath and have no preference, you can select that option when booking your appointment. The team member with availablity at the time you select, will be scheduled. If you have a specific need or chronic issue that needs addressing, we recommend calling us to help book your appointment.

For more on what to expect during your sessions with us, see the info under Treatments